get off
the revenue rollercoaster
A retention and revenue strategist for solopreneurs and startup founders ready to build predictable, compounding growth.
Predictable revenue will give you the life you started this for.
get off
the revenue rollercoaster
A retention and revenue strategist for solopreneurs and startup founders ready to build predictable, compounding growth.
— Natalie P.,
Online Business Attorney
"After one conversation she showed me a clear plan, now I have a system that runs on its own."
Trusted by 6-figure founders and growth-stage startups
— Scott Kronzek,
Director of Partnerships
"She builds systems that make retention, expansion, and long-term success inevitable."
— Josh Millet,
Founder & CEO, Criteria Corp
"A rare blend of strategist and tactician."
You've built something real. Now it's time to build the retention systems that make it sustainable.
I help 6-figure founders and growth-stage startups install the client experience and retention systems that turn inconsistent income into predictable, compounding growth.
Sound Familiar?
This isn't a sales problem. It's a retention problem,
For solopreneurs, that means installing retention systems, client experience design, and expansion pathways that create predictable monthly revenue.
For startups, that means building Customer Success as a strategic revenue function from the ground up, one that protects recurring income, drives Net Revenue Retention, and supports sustainable scale.
Customer Success is
revenue infrastructure.
the revenue framework™
The REVENUE Framework™ is the methodology behind everything I do. It's a proven system designed to help founders install the retention infrastructure that transforms their client experience into a consistent driver of retention, referrals, expansion, and long-term growth.
Learn More About the REVENUE Framework™
Instead of rebuilding revenue from scratch every month, founders using this framework create momentum through client success.
™
Find out exactly where your business is leaking money, in three minutes, for free.
Most founders assume inconsistent revenue means they need to sell more. But the real gap isn't at the top of your funnel, it's in what happens after someone says yes.
The Revenue Leak Finder shows you exactly which part of your client journey is costing you the most right now, and what to fix first so your revenue stops resetting every single month.
Your revenue isn't the problem.
Your system is.
Where Do You Want To Start?
You're in the right place whether you're a founder ready to stop rebuilding your revenue from scratch, or a startup that needs a Customer Success leader in your corner. Here's how we work together.
REVENUE STRATEGY INTENSIVE
You leave with a clear plan, not more questions
fractional customer success leadership
If you're an early-stage or growth-stage startup ready to stop treating Customer Success as a support function and start building it as the revenue engine it's meant to be, this is your path.
I partner with your founding and leadership team to design and implement Customer Success infrastructure from the ground up. Retention strategy, expansion systems, onboarding optimization, health scoring, revenue forecasting, and the metrics that actually tell you where your business is headed.
Senior-level strategic partnership without the full-time hire.
Areas of focus: Customer Success strategy, retention metrics and tracking, expansion and referral systems, client experience design, and team process implementation.
Starting at $5,000/month | 2-month minimum
Looking For A Fractional Customer Success Leader?
- Natalie Puglisi, Online Business Attorney
Before working with Natalie, I hadn't given much thought to the gaps in my client experience and realized my clients probably felt disconnected during the stretches of time between project milestones. After one conversation she showed me a clear plan to fix it so clients stay engaged and feel supported. Now I have a system that keeps them in the loop, feeling taken care of, and it runs on its own.
- Scott Kronzek, Director of Partnerships at LoanGeek
Natalie builds systems that make retention, expansion, and long-term success inevitable. She has a strong ability to identify gaps in the post-sale journey and turn them into structured, scalable processes that improve onboarding, engagement, and overall client experience.
Hi, I’m Natalie!
I built my career scaling companies to $50M ARR and now I use everything I learned to get founders like you off the revenue rollercoaster for good.
I work with 6-figure female founders to install the retention systems that create predictable monthly revenue, and I partner with early-stage and growth-stage startups as a Fractional Customer Success Leader to build the revenue infrastructure that makes scaling sustainable.
I left corporate to design a life aligned with my values, and everything I build now exists to help others do the same.
Predictable revenue creates spacious leadership. Spacious leadership creates time freedom. Time freedom is what lets you actually live a life you're lit up by.
LIGHT HER UP: THE PODCAST
Revenue strategy, retention systems, and real conversations with female founders about what it actually takes to build something sustainable. New episodes every week.
Build predictable revenue + design a life that lights you up.
Join hundreds of weekly readers to get all the retention strategies + revenue systems you need to build predictable income
Every week, Natalie breaks down exactly how to reduce churn, build client loyalty, and turn the clients you already have into your most reliable revenue source, so your income grows without requiring more of you.